The Fitz is on the fritz. At least that's my impression after this morning's visit to The Fitz Cafe, 347 Brunswick St, Fitzroy, Tel +61 3 9417 5794. Despite being a stylish and buzzy venue, there were too many cock-ups with the service and food.
First, some positives. The coffee was good. The bacon was done just right. The spinach was soft and tasty. The hollandaise was fine. And, as mentioned above, the venue is great: plenty of outside tables under a nice big tree; and a slick (if slightly grungy) interior with sheer black curtains, oversized wicker lamp-shades; and a well-worn polished concrete floor.
But things went wrong. Too many things.
I ordered the Fitz Breakfast with one substitution: spinach instead of tomato. Not a complicated order. When it arrived, I was presented with the Veggie Breakfast, with chili jam, no hollandaise, and no tomato.
After a moment of confusion, I explained that this wasn't what I ordered. Rather than ask what I did order, the waitress disappeared to "check". She returned to say that this was indeed my order, of a veggie breakfast with spinach, and no tomato.
I said that I ordered the Fitz Breakfast with spinach, not the Veggie Breakfast. She disappeared again to rectify the situation. It only occurred to me later that the Veggie Breakfast already includes spinach, so it would be impossible and illogical to "add" spinach.
Eventually, my Fritz Breakfast arrived, except that there was some unwanted chili jam, and still no hollandaise. I asked for the hollandaise. My waitress disappeared again to fetch a side of hollandaise. Before leaving, she also asked if I want cracked pepper, to which I said "yes". The hollandaise arrived, but the pepper grinder never made an appearance.
I started to eat. The eggs were underpoached, with raw whites spilling out like frog spawn. The mushrooms were wet and leathery, and tasted like crap. I pushed them to one side. The chili jam tasted like molasses.
The final straw was the bill. I was charged full price for a Veggie Breakfast, plus an extra $2 for the Spinach (which is already part of the Veggie Breakfast, even though that's not what I ordered). So, rather than charge me standard price (treating the substitution of equally-priced extras as price-neutral), they figured out a way to charge me extra, so as to arrive at the highest possible price. This approach to billing is a great way to annoy the customer, and it worked a treat today. I complained, the bill was corrected, and I left. I won't be back.11/20
"on the fritz"
Labels: 11, bacon, eggs, Fitz, fitzroy, hollandaise, overcharged